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When Social Care Meets Social Commerce



As online sales continue to grow, so does the influence of social. There are 521 Million more social media users now than just a year ago and 78.6% of all internet users aged 16 to 64 report having made one or more purchases online in the past month. Brands are relying more than ever on the power of social to drive sales, reduce friction in the customer journey, and build connections with customers. 


Join our panel of experts as we discuss the need for brands to invest in social customer care and social commerce.


In this session, you will learn: 


✔️ What is social commerce and how it impacts your sales
✔️ Where social care fits into the buying journey

✔️ Strategies to incorporate UGC into all aspects of the purchase lifecycle

✔️ How to meet customer expectations for seamless social sales and support

✔️ Real-world examples of brands that engage customers and increase sales across social

Watch now

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S. David Ramirez

S. David Ramirez is a Sr. Marketing Manager at TINT, the world's most powerful user-generated content platform. He researches, writes, and presents about social media and digital marketing. He is a guest instructor at the U.T. San Antonio Institute for Economic Development and a marketing mentor in the Break Fast and Launch Culinary Accelerator. Mostly, he's a nerd. Talk to him about anime or video games.





Christoph Neut

Based in Antwerp - Belgium, Christoph Neut is a Vice President at Hootsuite and the former CEO of Sparkcentral Inc. an innovative Conversational Social Customer Care platform recently acquired by Hootsuite. He has a background in the Contact Center and Business Process Outsourcing world and a lifelong passion for disrupting the "please hold the line" customer service world. Talk to Christoph about how to delight "generation mute" and as a result accelerate growth for your company.





Gaithe Eitouni

Gaithe has been leading the strategic consulting team for Southern Europe at Hootsuite for the last 7 years and is managing the Product Marketing initiatives from an EMEA perspective. Always keen to solve problems and help develop new projects in digital environments, Gaithe has a background in marketing, sales and international economics. Talk to him about gastronomy, wine and jazz.